Contact Us
Whether you've spotted something that needs updating, want to ask about how a casino earned its spot on our list, or simply have feedback on the site, this page explains how to get a message to Online Casino and what we can (and can't) help with.
What we can help with
Online Casino is an independent research and review site covering online casinos available to players across Canadian provinces, with a particular focus on which sites process withdrawals quickly. We're happy to hear from readers on topics like:
- Corrections or updates to information on a casino review, bonus offer or comparison table
- Questions about how we rate and rank the operators listed on the site
- Suggestions for casinos or topics you'd like us to cover
- General feedback on the site's content, layout or usefulness
What we can't help with
Because Online Casino is a comparison and review resource, not a casino, we're not able to access anyone's player account, process a deposit or withdrawal, resolve a dispute with an operator, or answer questions about a specific bet or game round. Those matters sit with the casino itself — every operator we list provides its own customer support channel, and their terms and conditions govern account-specific issues.
If a query relates to gambling harm, spending limits or wanting support with your play, our Responsible Gambling page is a better starting point, with information on tools and support services available to players in Canada.
Before you write in
A few checks can save time on both sides:
- If your question is about site policies, cookies or how we use information submitted through the site, check our Terms and Conditions first — it covers most of the standard queries.
- If you want background on who runs Online Casino and how our review process works, that's covered on our About Us page.
- If your question concerns a specific bonus term — wagering requirements, maximum bet limits, game restrictions — have the offer details to hand, since terms vary by operator and can change without much notice.
How we handle enquiries
Every message that comes in is read by a member of the Online Casino team. We prioritise factual corrections and licensing or safety concerns, since accuracy matters most on a site people use to compare where to play. General feedback and suggestions are reviewed on a rolling basis and help shape which casinos and topics we cover next.
We should note that Online Casino may earn a commission when readers sign up with an operator through links on this site. That relationship has no bearing on how we respond to enquiries or handle corrections — if something on the site is wrong, we'd rather fix it than protect a listing.
A quick note on identity and account queries
Please avoid sending account passwords, verification documents, deposit details or other sensitive personal information through any contact channel on this site. We have no way to action account-level requests, and this kind of information should only ever be shared directly with a licensed operator through its own secure support channel.
Looking for something else first?
If you're still deciding where to play, our reviews compare bonus terms, payment options and payout speeds across the operators we cover, which is often a faster way to get an answer than writing in. And if you're researching options outside Canada, our Non Gamstop Casinos UK 2026 guide may also be useful.